Shipping + Returns

Nettle + Silk is now located in the United Kingdom. 

I am pausing orders whilst I tackle the complicated business of moving myself, my dog and my studio back to England and will begin shipping from London the week of October 13th. Please feel free to reach out with questions in the meantime!

Orders usually ship about a week after they're received and that will resume by mid-October.

Existing orders will still ship on schedule.

Standard shipping is first class mail with tracking. If you need your order more urgently than this, please reach out and if it's possible, I am happy to bump an order up the list but please bear in mind that this availability varies with my workload.

Express options, including two day - even to the USA! - are possible. Please feel free to ask and I will help you add that.

Regular shipping is about 3-4 days after it has left my studio to UK addresses and a week to 2 weeks everywhere else, also once it has been shipped.

Returns are possible provided that the purchase is returned in the same condition it arrived.

Returns may be charged a 15% restocking fee, depending upon the circumstances and size of the order.

As always, if you have any questions at all, please don't hesitate to ask.

 

Please note Nettle + Silk is not responsible for customs, tariffs and postage laws in your country, which may or may not delay your order. I recommend that you keep an eye on tracking if you're buying from overseas; sometimes orders are held up due to requiring a release from the recipient and post offices do not always notify those recipients that a parcel is waiting for their action.